General Information
To ensure you receive your preferred availability, we advise all clients and guests to book well in advance to avoid disappointment.
Open toed footwear is advised after a pedicure to prevent smudging and to prolong the finished effects of your pedicure.
When scheduling an eyelash tint or LVL Lash Lift, a skin test is required at least 24 hours prior to an appointment. This can be booked via the online booking system.
Opening Hours
Monday 10am to 6pm
Tuesday 9am to 8:30pm
Wednesday 9.15am to 8pm
Thursday 9am to 6pm
Friday 8.30am to 5pm
Saturday 9am to 4pm
Sunday- Closed
Parking
On street parking available outside the front of the house and access to the treatment room is via the gate in the driveway. Please do not block the driveway.
Gift Vouchers
Vouchers can be purchased via our online booking system and are valid for 12 months.
Cancellation policy
We understand that things happen and life gets busy. However, in a case of a short notice cancellation (less than 48 hours notice) you will be charged 100% of your service price.
No show policy
Your appointment time is especially reserved for you. We kindly ask for you to let us know if you cannot make it 48 hours before your appointment so we can make the slot available to other clients. You will be charged 100% of the service price and will not be able to book further appointments without paying this charge.
Late arrivals
Kindly note that all appointments are booked for a specific amount of time. If you happen to be running 10-15 minutes late, we may not be able to accommodate your full service and be offered a shorter service time but you may still be charged for the original booking time. If we cannot offer you the treatment due to time then a 100% charge will be taken and we can re schedule your appointment.
Refund Policy & Terms
At The Cambourne Retreat, we pride ourselves on delivering high-quality treatments and exceptional service. If for any reason you are dissatisfied with your treatment, the following terms apply:
1. Notification of Concerns
- Clients must notify us within 48 hours of their treatment if they are unhappy or experience any issues.
- Concerns raised after this timeframe may not be eligible for a refund, credit, or complimentary adjustment.
2. Assessment Process
- Once notified, we may ask the client to return for an assessment so we can review the treatment outcome.
- Refunds, credits, or adjustments will only be considered once an assessment has taken place.
3. Refund & Resolution Options
Depending on the outcome of the assessment, we may offer:
- A complimentary adjustment or follow-up treatment, where appropriate.
- A credit note towards future treatments.
- A partial or full refund, at the manager’s discretion.
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- If dissatisfaction is due to a change of mind or unrealistic expectations not aligned with professional advice given during consultation.
- If aftercare advice provided by our therapists is not followed.
- If notification is received more than 48 hours after the treatment.
5. Prepaid Packages & Vouchers
- Prepaid treatments, packages, or gift vouchers are non-refundable but may be transferred to another treatment or recipient at management’s discretion.
6. Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
Thank You
The Cambourne Retreat would like to take this opportunity to thank you for choosing us. We hope that you enjoy your visit and look forward to seeing you again!
